Web design and development

Customer portals that cut down on admin

A portal gives customers one secure place to answer their own questions: where is my order, what do I owe, did you get my document? That means fewer emails for your team and a reason for customers to come back.

When a portal makes sense

  • Customers often ask you for information you already hold
  • You collect documents by email
  • You want customers to return, rather than make one enquiry
  • Staff and customers need to see the same record

What we build

  • Account self-service. Starstruck parents can see classes, invoices and balances, and pay online.
  • Secure document upload. Plate Studio customers upload identity documents against their order, and only staff can open the originals.
  • Saved searches and alerts. VG Charles candidates store CVs, set job alerts and follow their applications.
  • Private messaging. Edwards Jewellery clients keep a message thread with the jeweller, with photos of the piece they want to work on.
  • Staff and supplier areas. In a Pickle gives suppliers their own area for documents, drivers, jobs and earnings.

See it in practice

  • VG Charles & Co: A new website, staff admin, candidate portal and automatic CRM job feed for a specialist legal recruitment firm.
  • Starstruck Performing Arts: A bespoke platform that takes a family from first enquiry to the class register, replacing around £5,000 a year in third-party charges.
  • Plate Studio: A live number plate builder, online shop and identity document workflow for a DVLA registered supplier, running as one platform.
  • In a Pickle: A three-sided breakdown marketplace built from a founder's idea, with live tracking, held payments and supplier payouts.

See all our case studies.

How it works

We start with a free consultation about your business and what the site needs to do. You then get a fixed price and timeline before any work starts, approve the design before we build it, and own your domain, content and data.

See what's included

Related

Frequently asked questions

Often, yes. If your system can export a file, it may be able to keep your website current. VG Charles' job feed runs from its recruitment CRM's export.

Larger builds are quoted to your requirements, and you always get a fixed price before any work starts. A professional business website typically starts from around £1,500.

Online shops, booking systems and larger builds usually take 8 to 16 weeks. A standard business website usually takes 4 to 8 weeks.

No. All our work is done online, so we can work with you wherever you are.